Frequently Asked Questions
Everything you need to know about your Patiyala Shop experience
What is the standard delivery time for my order?
Most orders are processed within 24-48 hours. Standard domestic shipping typically takes 5-7 business days, while international shipping may take 10-15 business days depending on your location.
How do I ensure I choose the correct size for my Patiyala suit?
We provide a detailed size chart on every product page. We recommend measuring your bust, waist, and hip size and comparing it to our guide. If you are between sizes, we suggest going one size up for a comfortable ethnic fit.
What is your return and exchange policy?
We offer a 7-day return and exchange policy for all unworn items with original tags attached. Please visit our Returns Portal to initiate a request. Please note that customized or stitched items are final sale.
Do you offer Cash on Delivery (COD)?
Yes, we offer Cash on Delivery for most pin codes within India. A nominal COD convenience fee may apply at checkout. For international orders, we only accept prepaid payments via credit/debit cards or PayPal.
Are the colors of the products accurate on the website?
We strive to display our products as accurately as possible. However, due to professional lighting and different screen resolutions, there might be a slight color variation (5-10%) between the image and the actual fabric.
How should I care for my ethnic wear?
To maintain the longevity of the embroidery and fabric, we recommend dry cleaning for all heavy suits and hand washing in cold water with mild detergent for printed cotton items.